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The Economist / The Internet / News

Tech.view: Tossing the phone
11 10 2008 Though a great alternative, Skype is open to abuse LATE last year, your correspondent decided he was paying too much for long-distance telephone calls, and vowed to switch to one of the new VOIP (“voice over internet protocol”) services, which offer calls to most places in the world for a few pennies a minute at most. At the time, his land-line carrier (Verizon) was charging him five cents a minute for local calls, 11 cents for long-distance, and around 16 cents for international calls. With lots of contacts in Britain and Japan, over half his monthly phone bill was for international calls. Many PC users got their first taste of VOIP in the 1990s when a product called VocalTec first hit the market. But because of the technical hassles involved, making calls between two PCs connected to the internet wasn’t for the faint of heart. ...

The paperless office: On its way, at last
09 10 2008 No longer a joke, the “paperless” office is getting closer STEPHANIE BREEDLOVE and her husband founded Breedlove & Associates 16 years ago to help families who (legally) hire a nanny with the crushing burden of paperwork that this entails. There are pay stubs to be sent, federal and state tax returns to be filed, pay schedules to be updated and other trails of exceedingly boring paper. Much of the firm’s small office in Austin, Texas, is taken up by 100 paper-filled filing cabinets. An office manager spends 25 hours a week shuffling paper between desks and drawers. At peak times, says Ms Breedlove, the office becomes “a sea of paper,” with colour-coded stacks on conference tables, floors and chairs. With luck, this will soon be a thing of the past. Last year Breedlove decided to go paperless. It is now about halfway there, says Ms Breedlove. The constant flow of information between Breedlove and its clients now goes via e-mail, with forms attached as PDF files. The next step is to roll out an online service so that clients can log on to manage their accounts. Only the Internal Revenue Service still insists on paper for some things, says Ms Breedlove, but even it claims to be going electronic soon. ...

Recorded-music sales: Digital divide
07 10 2008 Digital-music sales are rising SALES of digital music are steadily growing. In 2007 digital downloads accounted for 15% of global music sales compared with almost nothing in 2003. But the outlook for the music industry is worrying. Despite the growing market for digital downloads, music sales have declined over the past four years and are set to continue to dwindle, partly as a result of piracy. ...

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